Moving to another country can be an exciting experience. Still, it’s also a challenge, starting with all the requirements needed to obtain a residence permit, as immigration lawyer Natalia Tur recently explained. One of the aspects that causes the most uncertainty among foreign residents in Mallorca is how to protect themselves against unexpected events when the local insurance system is complex or unfamiliar. At Dylsi, an exclusive AXA agency, we’ve made this challenge our speciality, offering insurance for international clients.
For years, we’ve positioned ourselves as a benchmark in customer service for English-speaking foreigners because we speak their language and deeply understand their concerns, expectations, and cultural differences.
Personal and human attention, not automated
Nowadays, it’s easy to purchase insurance online or through a bank, but what sets Dylsi apart is the essential personal, direct, and trusting relationship with each client. As Darryl López, the agency’s founder, explains:
“The products we offer are not exclusive. You can purchase them in many places, but what sets us apart is the personalized attention, support, and peace of mind that comes with having someone to advise you from the beginning and be there for you in case of a claim.”
The difference lies in the attention, in having someone who knows not only the products but also your needs as a foreigner in Spain.
A service tailored to the international community
We know international residents have specific needs, so we work with insurance solutions that fit their lifestyles. Some examples include:
• Health insurance with international coverage or free choice of specialists.
• Flexible investment or savings plans, designed for those who live in several countries.
• Legal and juridical coverage tailored to those who are not fluent in the language or do not fully understand the Spanish legal system..
• Repatriation insurance and coverage in case of illness or death outside the country of origin.
But it’s not just about policies; it’s about people. We are fluent in English and Spanish, allowing for precise and straightforward communication with our clients and with appraisers, repairers, and medical services, where we often act as facilitators to overcome language barriers.
We provide much more than insurance
One of our greatest strengths is the network of trusted partners we make available to our clients. From immigration lawyers to tax advisors, administrative and legal services companies, and construction industry professionals. We know that living in another country involves managing paperwork, construction, taxes, and more, and we want our clients to be able to count on us for more than just their insurance.
IIn addition, we guide and support our clients through every step of the process, from contracting to claim processing. Our team of three is always available through various channels to provide quick and effective assistance.
Knowledge, clarity and closeness
Many people who consult us don’t know what insurance is required to obtain a residence permit or carry out an activity in Spain, what home insurance covers, or how a pension plan works in our country. Therefore, one of our primary goals is to offer clear, accessible, and honest information in the language our customers understand best.
Our motto is “Making insurance easy, ” and we practice it daily. We want our clients to feel secure and understood, knowing they have a professional team representing and advising them.
An agency committed to the international community
At Dylsi, we not only work with foreign clients; we’re also an active part of the international community in Mallorca. We participate in events, collaborate with associations, and are always present wherever we can add value. Because we understand that behind every policy is a person with a story, a family, and projects.
If you’re a foreigner in Mallorca or thinking about moving and need a better understanding of how to protect yourself and your loved ones, contact us. We’ll explain everything simply and straightforwardly tailored to your situation.
