A claim, doubts regarding your insurance coverage, questions about the renewal of your policy – individuals, self-employed or entrepreneurs may face various situations where they will need to contact their insurance company. At Dylsi, as an exclusive AXA agency, we are committed to offering you a friendly, efficient service tailored to all your needs. We have prepared this guide to inform you about the quickest and most efficient way to contact us in different cases, connect you to the most appropriate channels, and let you know how we can help you anytime.
When do you need to contact your insurance company?
There are many situations in which you may need our help. Here are some of the most common ones:
In the event of an accident or claim
If you have any claim such as a car accident, broken glass or damage to the home due to natural phenomena, you can contact Yolanda Gestoso, the person responsible for claims management, directly through WhatsApp, by phone, or by sending an email. If you need roadside assistance due to a breakdown or accident, you can request help by contacting (0034) 918 07 00 55 – here we attend you every day at any time – or through the website.
By the way, we promise to send you a crane within 60 minutes – if the crane takes more than 60 minutes, we will pay you 60€.
Questions about the policy or modification of coverage
If you have any questions about your policy – for example, exclusions or limits – or you want to modify the coverage or any detail of your insurance, don’t hesitate to get in touch with us directly via WhatsApp, by phone or email. Please note that it is essential that you let us know if your situation changes to adapt your insurance and avoid inconveniences such as a change of residence, change of profession (life insurance), renovation of your home, etc.
Ask us if you need to update your insurance policies.
Renewal or cancellation of a policy
We email you before your policies expire to arrange their renewal. This ensures that your insurance coverage will not be interrupted.
If you are not happy with your insurance’s renewal conditions or do not want to continue, remember to notify us by email at least one month before the renewal date.
Advice on insurance and taking out new policies
At Dylsi, we offer the entire universe of AXA insurance, both for individuals and companies. From health and well-being insurance, life and home insurance, to transport insurance – not only do you have to insure your car, we also have insurance for boats or electric scooters and bicycles-; to legal protection, business insurance to financial and savings solutions.
We will gladly inform you, clarify your doubts and advise you so that you know what insurance and what coverage you should have, and which are not for you.
The insurance you need if you are a foreigner in Spain
If you are a citizen of another country and want to establish your residence in Spain, you must fulfil a series of requirements. We help you understand issues such as the health system, guide you through the bureaucratic procedures, and are there for you—we speak your language! Contact Jolene Dearing directly by WhatsApp or phone. She will provide you with the information and peace of mind you need.
Contact us through these channels
We offer multiple communication channels to adapt to your preferences and needs:
1. Phone
• Phone: +34 680 826 803
• For international customers: phone +34 686 98 34 42
• Recommended for cases where you need an immediate response.
2. WhatsApp
• Perfect for quick consultations, sharing documents, or receiving updates on your case. • Contact directly via whatsapp: +34 680 826 803
• Available for both individuals and companies. • International customers: https://api.whatsapp.com/send?phone=34686983442
3. Email
• Recommended for more detailed procedures, such as policy changes, renewal, or complex inquiries. • Address: [email protected], [email protected]
• International clients: [email protected]
• Useful for sending documents or receiving written information.
4. Video call meeting
If you are unable to travel but would prefer to receive face-to-face advice, for example, to learn about the types of insurance available, we can arrange a video call meeting. • Arrange a meeting by video call here
• International clients via
This link
5. Chatbot on our website
• Immediate 24/7 assistance for basic queries and initial guidance. • Available on our website
• Ideal for answering frequently asked questions, such as the steps to follow in the event of a claim.
6. Meet us in person at our office
• If you prefer, you can visit us in our offices in Mallorca. •Location:
Paseo de Illetes, nº 2, Local 11 – Cas Català
7. Webform
• For less urgent queries, you can fill out the contact form on our website and we will respond as soon as possible.
Our opening hours
Our opening hours in the office are as follows:
Monday to Thursday, 9 am to 2 pm and 4 pm to 7 pm. Fridays 9 am to 3 pm.
Opening hours during the Christmas holidays 2024
We are at your disposal during the Christmas holidays, which have slightly different opening hours than usual. Tuesday, December 24: 9 am to 2 pm
. Tuesday, December 31: 9 am to 2 pm
. Holidays: December 25, January 1 and 6: closed From December 26 to January 10: 9 am to 2 pm – these days, we will be at your disposal in the afternoon BY APPOINTMENT ONLY
