Documentation
Here you will find useful documentation and links you need to manage your insurance.
Auto/Motorcycle Insurance
If you have an accident, it is important that you complete the ‘Amicable Report’ (Amicable Accident Declaration) for agile and effective management.
Medical Health Chart
To consult the doctors and centres that you can access with your health insurance, access the AXA medical directory search engine at:
Dental Insurance
To consult the dentists you can access with your dental insurance, access the AXA dental box finder at:
Health Insurance Reimbursement
To process a reimbursement of medical expenses, use this form. and send it to us by email along with a copy of the invoices, we will take care of it.
Changes in your particular situation
If your situation changes, it is important that you let us know so that we can adapt your insurance and avoid inconveniences.
Changes of residence, profession (life insurance), renovation of your home, etc. Check with us if you need to update your insurance.
Roadside Assistance Auto/Motorcycle
If you need roadside assistance due to a breakdown or accident, you can request help by contacting by phone. (+34) 918 07 00 55 (24/7) or via the website
https://asistencia.axa.es – AXA Commitment: If the crane takes more than 60 minutes,
We will pay you €60.
Declare a Claim
To declare a mishap, open a claim report. Contact Yolanda and tell her the details of what happened, we will call you to help you with the management.
Modify coverage
To make a change in the coverage or data related to your insurance, contact us (telephone or email) to advise you on the process.
Cancel your insurance
If you are not satisfied with the renewal conditions of your insurance, or do not want to continue, remember that you must notify us at least 1 month before the renewal date.
You just have to send us a signed letter with a copy of your identity document, we will take care of the rest.
Legal Advice | Juridical
If you have a problem in your home, in your business premises, with your workers, with your tenant, with your community of neighbours or with supply companies, among other situations, you can use AXA’s telephone Legal Advice service available in some contracts*. Ask us and we can help you.
Changes and updates to your Business
Your company changes, and you must inform the insurer to be well covered. Your turnover varies from year to year, you incorporate employees, buy new machinery or equipment, refurbish your premises or start selling outside Spain. Let us know to help you tailor your insurance and ensure the protection you need.
Savings | Investments
You can check the situation and evolution of your Savings and Investment products day by day through your customer space: axa.es/acceso-myaxa or by downloading the MyAXA mobile application. You will also be able to consult information and management of your active insurance