Privacy Policy

COMPLETE INFORMATION ON THE DATA PRIVACY POLICY OF DYLSI AGENCIA DE SEGUROS, SL IN ITS ACTIVITY AS AN INSURANCE AGENT.

Who is the entity responsible for the processing of your personal data?

We inform you that your personal data will be processed by AXA Seguros Generales S.A. de Seguros y Reaseguros (hereinafter, AXA or the Entity), in its capacity as data controller, with registered office at Calle Monseñor Palmer nº1, 07014, Palma de Mallorca, Spain.

Who are the entities in charge of processing your personal data?

We inform you that your personal data will be processed by DYLSI AGENCIA DE SEGUROS, SL, with registered office at PASSEIG DE ILLETES, 2, LOCAL 11, CAS CATALÀ-ILLETES (07181) BALEARES, (hereinafter, the Agent) in its capacity as AXA’s data processor for which they provide mediation activity.

To ensure the fair and transparent processing of your personal data, AXA has a Data Protection Officer, who can be contacted at the email address [email protected].

For what purposes and legal bases do we process your data?

AXA will process your personal data for the purposes set out below:

Manage your request for information regarding the product in which you have shown interest and carry out the contact, by electronic means, by telephone, or at the Agent’s offices, depending on the means chosen by you, in order to continue with your request and provide you with the help you need to complete your subsequent subscription process.

Likewise, you may be informed and/or offered insurance products and services from the insurance company AXA.
If you do not provide the data, we will not be able to manage your request.

The basis of legitimacy is the consent granted by you to be able to process your request for information (art. 6.1.a GDPR).

Calculate the requested budget and subsequent procedures associated with the subscription of the insurance contract and its subsequent contact by any means enabled, based on the execution of the pre-contractual relationship.

The basis of legitimacy is the formalisation, execution and management of the insurance project requested by you, under the terms detailed in the pre-contractual conditions (article 6.1.b GDPR).

This data is necessary so that we can offer you a rate or premium that is as appropriate to your real situation, as well as for the provision of the coverage contracted in accordance with compliance with legal obligations, in accordance with article 6.1.c and article 8.1 of Organic Law 3/2018, of 5 December, on the Protection of Personal Data and guarantee of digital rights in connection with the regulations of the insurance sector itself. Law 50/1980, of 8 October, on Insurance Contracts.

What categories of data are processed?

Data provided directly by you in the form or telephone channel:

All the information contained in the above data categories is detailed throughout the information request process, specifically:

• Identification data.
• Contact details.
• Data provided by you in other channels or ways:
• Data on behavior and interaction between parties:
• Browsing data on the website or mobile applications through cookies or other data storage and retrieval devices: information collected from the navigation you make on them, in the event that you have accepted the use of cookies and similar technologies on your devices.

Who are the recipients of your data?

Personal data will not be transmitted to third parties, except in the following cases:

Professional service providers such as experts, as well as other providers of technological services, database providers, and services derived from the contractual relationship, when necessary for the fulfilment of the insurance contract.

Are international transfers made?

We inform you that AXA has approved some Binding Corporate Rules, is an internationally recognized standard that provides adequate protection in the management of personal data within the scope of a multinational company.
These standards have been approved by 16 European data protection authorities, including the Spanish Data Protection Agency.
More specifically, these regulations establish similar measures for the protection of personal data obtained in the course of business when such data must be transferred within the companies of the Group.
AXA has also made commitments on Data Protection.

Your personal data may be communicated to recipients located in countries outside the European Economic Area, including countries that do not provide a level of data protection equivalent to that of the Union.
However, in these cases, they will be treated with scrupulous compliance with European and Spanish legislation and, likewise, the following guarantees will be implemented:

What rights do you have in the event of processing your data?

As the owner of the data, and at any time, you have the right to contact AXA, Exercise of privacy rights – Customer Service, Calle Emilio Vargas, 6, 28043, Madrid or to the email address [email protected], to exercise the following rights:

Right of Access

You have the right to be informed by AXA as to whether or not it is processing your personal data and, if so, to be able to access such data and receive information on the purposes for which they are processed, the categories of data affected by the processing, the recipients to whom your personal data were communicated and the expected period of data retention, among other information.

Right of Rectification and Deletion

You have the right to request the deletion of personal data provided that the applicable legal requirements are met, and the rectification of inaccurate data concerning you when, among other reasons, these are no longer necessary for the purposes for which they were collected.

Right to restriction of processing

In certain circumstances (for example, in the event that the applicant contests the accuracy of your data, while the accuracy of your data is being verified), you may request that the processing of your personal data be restricted, which will only be processed for the exercise or defence of legal claims.

Right to revoke consent

You also have the right to revoke the consent given at any time.

Right to object in whole or in part to the processing.

You have the right to object to processing at any time, on grounds relating to your particular situation, in case the processing is based on our legitimate interest or on the legitimate interest of a third party (including processing for the purpose of direct marketing and the preparation of corresponding profiling). In this case, AXA will cease processing, unless there are legitimate reasons. Right to data portability

You have the right to receive the personal data you have provided to AXA, in a structured, common and machine-readable format, and to be able to transmit them to another data controller without being prevented from doing so by the controller to whom you provided them, in the cases legally provided for this purpose.

Automated individual decisions

In addition, in addition to the rights mentioned in the context of processing involving automated decision-making, including profiling, you have the right to obtain human intervention from AXA, and to express your views and to challenge the decision.

Other

Similarly, where personal data is transferred to a third country or to an international organisation, you have the right to be informed about how appropriate safeguards relating to the transfer can be accessed or obtained.

For any questions or additional questions about the exercise of your rights or, in general, about the processing of your personal data, you can contact our Data Protection Officer at [email protected]

Finally, you will have the right to file a complaint with a national supervisory authority (Spanish Data Protection Agency at C/Jorge Juan, 6. 28001- Madrid or tel. 912663517) or the respective regional authority.

Where does the data come from?

In addition to the information you provide directly to us via the form on the website managed by the Agent, we will obtain information about your browsing habits if you consent.

How long will we keep your personal data?

AXA will keep your personal data processed in your request for information for 120 days from the time you made the quote and 2 years if you have consented to the processing for the sending of commercial communications. After these periods, AXA will proceed to delete them.

[Last updated: September 30, 2023]