At Dylsi, our unwavering commitment to continuous training is a testament to our dedication to elevating the insurance experience to new levels of professionalism and excellence. Our recent participation in the National Insurance Mediation Congress in Gijón, where we connected with 800 other mediators from across Spain, not only provided us with a platform to improve our services but also reassured us of our expertise in the field.
During two intense days, we attended presentations and round tables that explored topics of great relevance for the future of the insurance sector. Assistants discussed vital issues such as digital policy and the difficulties of covering risks in specific production sectors, such as the food and recycling industries. These topics are fundamental to anticipating how to offer better solutions to our clients.
Juan Manuel García López, from the European Institute of Behavioural Sciences, taught us nonverbal communication skills to help us in our day-to-day work. He taught us how to observe and interpret body language to better understand the client and improve our communication. By analysing human behaviour, you can detect when someone is lying to you or is uncomfortable with what they are saying. A perfect mix of psychology and insurance will help us offer a more transparent and reliable service.
On the other hand, Carles Sierra, director of the Artificial Intelligence Research Institute of the CSIC, alerted us to the use of AI in the insurance industry and its limitations, especially in the integrity of the data offered by this technology. Pedro Agudo Novo, a former national cyber-intelligence coordinator, provided us with tools to identify cyber fraud and mobile scams in an increasingly digital world. This growing threat affects both customers and companies.
It was particularly invigorating to hear from the multiple Olympic champion Saúl Craviotto, who shared invaluable lessons on how discipline, teamwork, and perseverance are the cornerstones of achieving goals. These are the same principles we apply at Dylsi to continually enhance and provide the best service to our clients, and we hope they inspire you as much as they did us.
Thank you for trusting us. At Dylsi, we continue to train and share knowledge with national and international experts to ensure we are always up to your needs. We keep moving forward, seeking excellence for you!
